Cancellation & Refund Policy
TR Bangla Travel Agency (TR Bangla Ltd), TÜRSAB licence no. 16622, İstanbul, Türkiye. This policy explains how to cancel a booking, what it may cost, and how refunds are paid. It applies alongside the Distance Sales Contract.
1. How to cancel
Send your cancellation request by email to trbanglatravel@gmail.com, quoting your reservation code. The time we receive your email is the time used to calculate any charge. We confirm every cancellation in writing — if you have not received written confirmation from us, the booking is not cancelled.
2. Hotel reservations
Each hotel rate carries its own cancellation terms, set by the property. The terms that apply to your booking are shown next to the rate before you pay and repeated on your confirmation:
- Free cancellation until the stated deadline — cancel before that date and time and you receive a full refund.
- After the deadline — the property applies a charge, which may be part or all of the booking value. We refund whatever remains after that charge.
- Non-refundable rates — clearly marked as such before booking. These cannot be refunded once confirmed, which is why they are cheaper.
Deadlines are given in UTC and refer to the property's terms, not to Turkish local time. We do not add any cancellation fee of our own to hotel bookings.
3. Airport transfers
- More than 24 hours before pick-up: full refund.
- Between 24 and 6 hours before pick-up: 50% of the transfer price is charged.
- Less than 6 hours before pick-up, or failure to appear at the agreed point without notice ("no-show"): no refund, as the vehicle and driver have been committed.
If your flight is delayed or cancelled, tell us as soon as you can. We track arrivals where a flight number was given and will do our best to reschedule at no extra cost.
4. Tours and tour packages
- More than 7 days before the start date: full refund.
- Between 7 and 3 days before: 50% of the total is charged.
- Less than 3 days before, or no-show: no refund.
Packages that include hotel accommodation also carry the hotel's own terms, which may be stricter than the above. Where they differ, the hotel's terms apply to the accommodation portion and are stated on your confirmation. Third-party costs already issued in your name — most commonly flight tickets and museum passes — are refundable only to the extent the supplier allows.
5. Changes instead of cancellation
Date, time or passenger changes are often possible and usually cheaper than cancelling. Contact us and we will tell you what the supplier allows before you decide. Changes depend on availability and may involve a price difference.
6. Cancellations by us
We may have to cancel a service for reasons outside our control — severe weather, road closures, strikes, official restrictions, or a property that can no longer honour a confirmed reservation. In that case you are offered an equivalent alternative or a full refund, at your choice. We are not liable for consequential costs such as separately purchased flights.
7. How refunds are paid
Refunds are returned to the same card or account used for payment — we cannot pay a refund to a different card. We initiate refunds within 3 business days of confirming the cancellation; how quickly the money appears then depends on your bank, typically a further 2 to 10 business days for card refunds.
Refunds are calculated in the currency of the original transaction. If your card was charged in Turkish lira after conversion, your bank converts the refund back at its own prevailing rate, so the amount you receive may differ slightly from the amount charged. This difference is a bank exchange effect and is not retained by us.
8. Right of withdrawal
Under Turkish consumer legislation on distance contracts, the general 14-day right of withdrawal does not apply to accommodation, transport and leisure services that are arranged for a specific date or period. Your cancellation rights for these services are therefore the ones set out above, which are provided to you in writing before you pay.
9. Complaints
If something goes wrong, tell us during your trip if at all possible — most problems can be fixed on the spot. Write to trbanglatravel@gmail.com and we will reply within 14 days. As a TÜRSAB member agency, unresolved disputes may also be taken to TÜRSAB or to the consumer arbitration committees and consumer courts in Türkiye.
10. Contact
TR Bangla Travel Agency (TR Bangla Ltd) — TÜRSAB licence 16622
Karagümrük Mah. Çorapsız Kadı Asker Sk. B3 - 117 - F4 - 124 Blok No: 10 İç Kapı No: 3,
Fatih, İstanbul, Türkiye
Phone: +90 212 706 45 13 ·
Email: trbanglatravel@gmail.com